GENERAL ENQUIRIES
All of our consultations, treatments, clinics & events are by appointment only.
FIRST TIME CLIENT APPOINTMENTS
First time clients booking your appointment is simple, just use our contact form above. Alternatively you can contact us on Facebook, Instagram, email us at info@hayley-newman.com or text our clinic on 07305 185835.
Please expect an initial 2 week waiting list for first time clients. We are only a small salon, graciously operating with a large, loyal client base. Offering one-to-one personal service.
Select treatments may require a 48 hour patch test prior to your treatment. This will be completed in the clinic. Please contact us if you require further information.
48 hours prior to your appointment you will receive a confirmation text/eMail from us, which we ask you reply to at your earliest convenience.
Please arrive promptly to your appointment. Our waiting area is currently unavailable.
Street parking is generally available outside our location, which is a 20 minute walk from Margate train station.
Please expect an initial 2 week waiting list for first time clients. We are only a small salon, graciously operating with a large, loyal client base. Offering one-to-one personal service.
Select treatments may require a 48 hour patch test prior to your treatment. This will be completed in the clinic. Please contact us if you require further information.
48 hours prior to your appointment you will receive a confirmation text/eMail from us, which we ask you reply to at your earliest convenience.
Please arrive promptly to your appointment. Our waiting area is currently unavailable.
Street parking is generally available outside our location, which is a 20 minute walk from Margate train station.
TERMS OF SERVICE
PATCH TESTING & COVID-19 VACCINATION POLICY:
- You must allow 2 weeks post COVID-19 Vaccine to receive in-clinic Environ treatments (applies to both doses).
You must arrange a new appointment to complete a patch test in the Clinic for your Brow & Lash treatments if:
- It has been longer than 6 months since your last visit with us.
- You have tested positive for COVID-19 since your last visit to us.
- There has been any change to your medical history.
- You have received the COVID-19 vaccine since your last visit with us ( this applies to both doses).
*if you have received the vaccine you must wait a minimum of 2 weeks before we carry out your patch test & in-clinic treatment.
CANCELLATION & NO SHOW POLICY:
- Please cancel/ rearrange your appointment if you do not feel well. We will not charge a cancellation fee for sufficient notice, however should you be unwell and still attend your appointment we will ask you to rearrange for an alternative day and a 50% treatment charge fee will be due.
- No shows will incur a 50% treatment charge fee which will be added onto your next booking.
- Failure to inform us of any change in medical history, resulting in your treatment being cancelled with less than 48 hours notice, then a 50% treatment charge fee will be applied to your next appointment.
- Any deposits paid will also be deemed non- refundable or transferable when subject to the above failures.
COVID-19 CLINIC PROTOCOL:
- We will provide a hand sanitising station upon entry to the clinic, hand washing facilities are also available.
- Please provide your own face covering.
- We ask you to please arrive for your appointment on time, arriving early may mean we have to ask you to wait outside OR any late appointments will need to rearranged.
- Please limit personal belongings to essential items only.
- Please attend your appointments alone, where possible.
- Due to insurance reasons we cannot treat any clients under the age of 16 years.
- 48 hours prior to each appointment you will be sent a short health questionnaire via email. This must be completed before you attend your appointment. If you have ticked yes to any of the questions please contact us directly to discuss this with us as it could affect your appointment. *Adding a note upon completion of the questionnaire is not deemed sufficient to make us aware of this.
We appreciate your co-operation, and look forward to seeing you.
- You must allow 2 weeks post COVID-19 Vaccine to receive in-clinic Environ treatments (applies to both doses).
You must arrange a new appointment to complete a patch test in the Clinic for your Brow & Lash treatments if:
- It has been longer than 6 months since your last visit with us.
- You have tested positive for COVID-19 since your last visit to us.
- There has been any change to your medical history.
- You have received the COVID-19 vaccine since your last visit with us ( this applies to both doses).
*if you have received the vaccine you must wait a minimum of 2 weeks before we carry out your patch test & in-clinic treatment.
CANCELLATION & NO SHOW POLICY:
- Please cancel/ rearrange your appointment if you do not feel well. We will not charge a cancellation fee for sufficient notice, however should you be unwell and still attend your appointment we will ask you to rearrange for an alternative day and a 50% treatment charge fee will be due.
- No shows will incur a 50% treatment charge fee which will be added onto your next booking.
- Failure to inform us of any change in medical history, resulting in your treatment being cancelled with less than 48 hours notice, then a 50% treatment charge fee will be applied to your next appointment.
- Any deposits paid will also be deemed non- refundable or transferable when subject to the above failures.
COVID-19 CLINIC PROTOCOL:
- We will provide a hand sanitising station upon entry to the clinic, hand washing facilities are also available.
- Please provide your own face covering.
- We ask you to please arrive for your appointment on time, arriving early may mean we have to ask you to wait outside OR any late appointments will need to rearranged.
- Please limit personal belongings to essential items only.
- Please attend your appointments alone, where possible.
- Due to insurance reasons we cannot treat any clients under the age of 16 years.
- 48 hours prior to each appointment you will be sent a short health questionnaire via email. This must be completed before you attend your appointment. If you have ticked yes to any of the questions please contact us directly to discuss this with us as it could affect your appointment. *Adding a note upon completion of the questionnaire is not deemed sufficient to make us aware of this.
We appreciate your co-operation, and look forward to seeing you.
